Dr Alison Horstmeyer was doing research on anxiety.  Then she came across some work on curiosity.  “Is there a tie between anxiety and curiosity?”  Alison takes us on this ride into our own inquisitiveness.  “The way in which you explore is, is going to, determine how comfortable you are from leaving what you know, and also the degree in which you do that.”  Though she uses terms like uncertainty and fear of it, heard during the depth of the pandemic, terms that became generalized and almost unempathetic. No oversimplification here. Just profound knowledge and help.

As consultants how many of us have been contracted to come in and solve one problem, when the real issue was covered up by an “ambiguous and complex situation.” Justin Zalewski and Studio Science thrive on those challenges and come out victorious every time. Be ready to take notes – and smile a lot.  He covers it all, IT, overburdened, understaffed teams, etc.
In this spirited conversation, Justin Z (and his great voice) humbly share stories where their deep knowledge, agility, and not-quitting-until-they-got-the-right-answer-and-then-solved-it boldness were the most rewarding jobs for them.  Of course, their clients were thrilled too.  Still, when listening to Justin and his enthusiasm and wisdom about the connection between employees and Customer Experience and the executives, you know this man is on a mission to free all organizations from the old hierarchical way of doing things that barely get companies by.

If you’re a caregiver or carer who also has a passion that you love, having your own small online business may be your answer.  It’s been a godsend for Trudy Rankin’s Australia, and beyond, community.  AND, if you already have a small business or online biz, then you need to know how quizzes can up your Customer Experience. Trudy teaches her groups how to fill needs and not just assume what you’re offering everybody wants.  And just because she is the quiz queen, her work in helping the people that must be home all day, the angels that care for the people they love,  find even more fulfillment with a side biz that brings joy to those who give and ultimately those that receive. Trudy’s humility and wisdom are worth way more than 30 minutes of your time.