Maxine on
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My message to the esteemed group at the top:
You've been given one of the greatest gifts one can have in a lifetime; the power to truly affect another person's growth, esteem, and talent. You can inspire boundless creativity. You can be surprised out of your wit by the exhilaration of collaborating with people of a "different status" – people who laid their future in your hands. Step into the shoes you've been given and be the leader others want to follow. Use this gift. |
On Spontaneity
(improv)
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No matter how eloquent the words, we cannot transmit the joy, excitement, or change in perspective that occurs when we experience pure spontaneity. It awakens the creativity in us we didn't think we had. It demonstrates fearlessness. There is no need for applause as the self-satisfaction is far greater than the world's admiration.
Are you open today to be so perfectly present that you forgo approval (or disapproval) to let your wisdom, ideas, and creativity – rip? Don't think. Just answer. |
Customer
Experience
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Customer experience is much deeper than an exchange of money or information. If we choose, it is an opportunity to connect with another being. This connection can make or break a day. It can transform a casual exchange into a moment of presence, acknowledgment, and appreciation. It can take a lonely soul and let them know they're not alone. It can empathize, it can touch, it can be humorous. OR, it can be the nightmare that social media loves to hear about.
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On EX
before CX
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Imagine:
You're the darling of social media. Because of your most sincere desire to delight, surprise, and shower your customers and guests with the attention and empathy they crave, YOU, extraordinary leader of awesome organization, get to sit back and relish in all the astounding press and glowing comments you're being inundated with. Because of that, you thank your marketing department for all they've done for you in the past and politely send them on their way. Now you have the word-of-mouth of generous, happy, and loyal customers and guests. |
And here's the caveat: to solidify this dream come true, there's no star you have to wish upon or genie you need to find. See, I'm going to be Glinda here ( the good witch) and let you know that you've always had the power and magic to establish the CX you and your stakeholders' desire. YOU, extraordinary leader of awesome organization, simply must empower and treat your employees with the same respect and appreciation you want them to show your customers. And you only have to click once to find out how I can help you. Here's where you click
Why Maxine Shapiro
From The Feds to FOX, Papyrus to Zappos, find out why clients call Maxine “Phenomenal!”
Maxine motivates, inspires, entertains, and transforms groups using one of the most exhilarating forces in business today – IMPROViSATION. No death-by-PowerPoint here! The take-aways are used immediately at your conference, workshop or meeting, and for years to come. These unique presentations translate to every industry who crave boldness, agility and more positive communications that quickly moves into innovation and implementation.
Experience what 100’s of organizations, call “Phenomenal!” “Transformational!” “Energetic!” & "Contagious!"
All Programs are tailor-made to your organizational needs, opportunities and/or conference theme.
Maxine motivates, inspires, entertains, and transforms groups using one of the most exhilarating forces in business today – IMPROViSATION. No death-by-PowerPoint here! The take-aways are used immediately at your conference, workshop or meeting, and for years to come. These unique presentations translate to every industry who crave boldness, agility and more positive communications that quickly moves into innovation and implementation.
Experience what 100’s of organizations, call “Phenomenal!” “Transformational!” “Energetic!” & "Contagious!"
All Programs are tailor-made to your organizational needs, opportunities and/or conference theme.
Topics
Customer Experience/Service, Motivation, Collaboration, Communications, Team-building, Leadership, Creativity, Innovation, Humorous, Engagement
Collaborcate!™ In-Person and Virtual
Imagine, 7, 70 or 700 of your leaders and/or teams fully engaged, interacting, laughing while learning AND experiencing new ways to have productive, speedy and fun Collaborations, respectful and generous Communications, while Creating big BOLD Audacious solutions! Your conference or meeting will become a playground for fearless and unfettered ideas with enthusiasm and commitment for implementation. Applying the components of improv, old ideas of collaboration are quickly transformed into a process that works and is even looked forward to.
Imagine, 7, 70 or 700 of your leaders and/or teams fully engaged, interacting, laughing while learning AND experiencing new ways to have productive, speedy and fun Collaborations, respectful and generous Communications, while Creating big BOLD Audacious solutions! Your conference or meeting will become a playground for fearless and unfettered ideas with enthusiasm and commitment for implementation. Applying the components of improv, old ideas of collaboration are quickly transformed into a process that works and is even looked forward to.
Collaborcate!™: How to Inspire and Awesome Outrageous Legendary Customer Experience Beginning with The Employee Experience
Collaborcate!™ is the process of having productive, quick, and fun collaborations through respectful, creative, and generous communications, resulting in Big BOLD solutions – far beyond expectations.
Using one of the most exhilarating forces in CX and Employee Experience today – the application of improvisation – organizations and their employees reveal the following:
Organizations spend tens of thousands of dollars and months and months finding and defining their brand when it’s right in front of them. How a customer, guest, and employee experience you – IS your brand – do they feel good or not. And, as a brand, when you take something organized and make it feel improvised, you’ve made the human connection, and people respond. How? In loyalty, endorsements, and profits.
Collaborcate!™ is the process of having productive, quick, and fun collaborations through respectful, creative, and generous communications, resulting in Big BOLD solutions – far beyond expectations.
Using one of the most exhilarating forces in CX and Employee Experience today – the application of improvisation – organizations and their employees reveal the following:
- More Agility – thinking quicker on their feet – demonstrating confidence in their knowledge and ability to be of service.
- “Yes, AND…” vs. “Yes, but…” – acknowledging the customer/guest through empathy and understanding. Upselling.
- Having More than one solution/product – creativity becomes boundless – and on-demand.
- Deep listening of the customer/guest/co-workers.
- Mistakes turn into opportunities to delight the customer/guest.
- Your organizational culture transforms into authentic service to ALL customers/guests, including AND starting with the internal customer/guest.
Organizations spend tens of thousands of dollars and months and months finding and defining their brand when it’s right in front of them. How a customer, guest, and employee experience you – IS your brand – do they feel good or not. And, as a brand, when you take something organized and make it feel improvised, you’ve made the human connection, and people respond. How? In loyalty, endorsements, and profits.
