Maxine Shapiro
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-Inspiring an Outrageous Audacious and Legendary Customer Experience Beginning With The Employee Experience! 
“By 2020, Customer Experience will overtake price and products as the key brand differentiator” (Walker)
2020 is here and almost gone. Boy was Walker's stats correct!  
And, 86% of buyers will pay more for a better customer experience. So, let’s give it to them. 
In this lively session, we’ll have our own experience and learn what are the key components of an Awesome Experience. How to manage expectations and exceed them everytime. And, how can we excite your customers to be your best marketer/promoter. Are you ready to make really make your culture customer-centered?! 

-Be a great Leader – and get out of the way
As improv is now being taught at every business school from Harvard to Stanford, potential leaders are learning how to face the fear of failure and uncover ways to be solution, instead of problem focused. This highly experiential program will address those fears and get your leaders and managers to embrace, and again experience, agility, collaboration, creativity and risk-taking. Deep listening and curiosity will replace cynicism and fear. This will be Collaborcate!
™ for the Leaders. They will love it.

​-It’s What’s INSIDE that Counts (no really!)
No more thinking outside the box. (yippee) This highly interactive, entertaining presentation teaches you the process on how to unleash the Creative Genius INSIDE you and your organization. You'll begin with expressing your own creativity and break down the barriers that block unfettered innovative thinking and doing. You’ll leave with actions you can do right away for yourself and your group. Your conference or meeting with turn into a playground for Bold Possibilities, Generosity, and Highly Positive Communications.
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Why
I Loved
​Herb

Long before airlines were charging for the oxygen on their plane, Southwest Airlines, no Herb Kelleher had an idea – let’s make flying affordable, and while we’re at it fun and friendly. And let’s not make the latter two, an edict.

Learn More
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Busting Your It’s-Too-Late Myth!

Okay, here it comes again – that feeling that time is passing way too quickly and many of the things that you knew you were going to do someday, just haven’t happened. So, with that let-down internal voice, you mumble to yourself, “It’s too late – it’s just too late.”
Learn More
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Create
Messy
​

So, you’ve got an idea that you think may solve the challenges of your department. Or you’ve got something in your gut that says write the book. Or maybe your hand and your heart wants you to finally pick up the canvas or guitar that’s sitting in the back of your closet.
Learn More
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Is your customer really #1?

How to identify if you really have a customer-centric business. ​I’m sure if I was to call 50 companies right now and ask if they were a customer-centric business, they would all say “yes.”  Isn’t that why we’re all in business – to be of service to our customers? ​
Learn More
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Daily Boost
Every day, same time, for 30 mins your employees can drop in and play. I facilitate games that will turn Zoom upside down. Watch creativity, productivity and focus skyrocket! After each game, there is a short debrief on how it relates to our immediate opportunities and challenges.
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Weekly Recharge
Same as daily, only 60 minutes once a week. Thinking quick on our feet, creativity, agility is no different than any muscle – it needs a good consistent working out.
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Once A Month Adjustment
​At least 90 minutes of play with a strong playful focus on collaborations, communications and creativity. Debriefs can be longer more engaging and focused on business – your choice.
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Back By Popular Demand
“It was incredible to see how much we were able to ideate, collaborate and relate in such a short period of time, with Maxine’s inventive exercises & excellent facilitation.”
-  Linda R., President, Linda Rosenberg Marketing


​“Hands down, the best workshop I’ve ever attended!  Collborcate! Is pure GOLD for entrepreneurs.”
– Gabrielle Corse, Community Director BLANKSPACES

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How to Keep a Millennial Longer Than 6 weeks - It’s more than a ping pong table
How do you position your company to acquire and retain the best and the brightest employees? You become the best and the brightest place to work, making you the Employer of Choice.
In this keynote/workshop through highly interactive exercises, we'll identify and define YOUR Culture. Not Google’s, not Zappos’. Yours. It's important to recognize that what Millennials want in the workplace is shared by the majority of your employees. Nobody graduated college says, “I can’t wait to be micro-managed...”

In this presentation you will experience how to:
  1. Address, laugh and move beyond the generational stereotypes to authentic empathetic conversations.
  2. Tap into dormant talent – to have ideas heard - more collaboration and creativity on-demand.
  3. Trust and engage employees to implement their solutions and ideas.
  4. Inspire an authentic culture that expresses the business goals through solution-focused communications.

​And, for managers, we'll answer the question, "Do I have to treat everyone different?” As in all my keynotes and workshops, I use the application of improv which allows for more authenticity, agility, and risk-taking.

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  • Home
  • About
  • Keynotes & Workshops
  • Coaching
    • 1/2 Day Vision Session
  • Blog
  • Testimonials
  • Contact
  • Let's Talk About CEX! Podcast