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-Inspiring an Outrageous Audacious and Legendary Customer Experience Beginning With The Employee Experience!
“By 2020, Customer Experience will overtake price and products as the key brand differentiator” (Walker)
2020 is here and almost gone. Boy was Walker's stats correct!
And, 86% of buyers will pay more for a better customer experience. So, let’s give it to them.
In this lively session, we’ll have our own experience and learn what are the key components of an Awesome Experience. How to manage expectations and exceed them everytime. And, how can we excite your customers to be your best marketer/promoter. Are you ready to make really make your culture customer-centered?!
-Be a great Leader – and get out of the way
As improv is now being taught at every business school from Harvard to Stanford, potential leaders are learning how to face the fear of failure and uncover ways to be solution, instead of problem focused. This highly experiential program will address those fears and get your leaders and managers to embrace, and again experience, agility, collaboration, creativity and risk-taking. Deep listening and curiosity will replace cynicism and fear. This will be Collaborcate!™ for the Leaders. They will love it.
-It’s What’s INSIDE that Counts (no really!)
No more thinking outside the box. (yippee) This highly interactive, entertaining presentation teaches you the process on how to unleash the Creative Genius INSIDE you and your organization. You'll begin with expressing your own creativity and break down the barriers that block unfettered innovative thinking and doing. You’ll leave with actions you can do right away for yourself and your group. Your conference or meeting with turn into a playground for Bold Possibilities, Generosity, and Highly Positive Communications.
“By 2020, Customer Experience will overtake price and products as the key brand differentiator” (Walker)
2020 is here and almost gone. Boy was Walker's stats correct!
And, 86% of buyers will pay more for a better customer experience. So, let’s give it to them.
In this lively session, we’ll have our own experience and learn what are the key components of an Awesome Experience. How to manage expectations and exceed them everytime. And, how can we excite your customers to be your best marketer/promoter. Are you ready to make really make your culture customer-centered?!
-Be a great Leader – and get out of the way
As improv is now being taught at every business school from Harvard to Stanford, potential leaders are learning how to face the fear of failure and uncover ways to be solution, instead of problem focused. This highly experiential program will address those fears and get your leaders and managers to embrace, and again experience, agility, collaboration, creativity and risk-taking. Deep listening and curiosity will replace cynicism and fear. This will be Collaborcate!™ for the Leaders. They will love it.
-It’s What’s INSIDE that Counts (no really!)
No more thinking outside the box. (yippee) This highly interactive, entertaining presentation teaches you the process on how to unleash the Creative Genius INSIDE you and your organization. You'll begin with expressing your own creativity and break down the barriers that block unfettered innovative thinking and doing. You’ll leave with actions you can do right away for yourself and your group. Your conference or meeting with turn into a playground for Bold Possibilities, Generosity, and Highly Positive Communications.
Why
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Busting Your It’s-Too-Late Myth!Okay, here it comes again – that feeling that time is passing way too quickly and many of the things that you knew you were going to do someday, just haven’t happened. So, with that let-down internal voice, you mumble to yourself, “It’s too late – it’s just too late.”
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Create
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Is your customer really #1?How to identify if you really have a customer-centric business. I’m sure if I was to call 50 companies right now and ask if they were a customer-centric business, they would all say “yes.” Isn’t that why we’re all in business – to be of service to our customers?
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Daily Boost
Every day, same time, for 30 mins your employees can drop in and play. I facilitate games that will turn Zoom upside down. Watch creativity, productivity and focus skyrocket! After each game, there is a short debrief on how it relates to our immediate opportunities and challenges. |
Weekly Recharge
Same as daily, only 60 minutes once a week. Thinking quick on our feet, creativity, agility is no different than any muscle – it needs a good consistent working out. |
Once A Month Adjustment
At least 90 minutes of play with a strong playful focus on collaborations, communications and creativity. Debriefs can be longer more engaging and focused on business – your choice. |
