Let’s Talk About CEX! - Podcast The Customer and Employee Experience 

All Audacious, Outrageous, and Legendary Customer Experience (CX) begins with the Employee Experience (EX). Maxine Shapiro and her guests reveal why this process is relevant and is a highly effective way to approach your Customer or Guest Experience as well as your culture and mission. Maxine’s passion and expertise for Audacious and Authentic CX and EX came from her years as a financial commentator on NPR’s “Marketplace” and hosting of two financial radio shows and 20 years of speaking, facilitating, and coaching on Collaborcate! Collaborate, Communicate and Create Results using the application of improv.
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Execs of businesses from all sectors, from hospitality to retail to B2B, will share the ups and downs in their quest to be Legendary. These organizations realized how they treated their employees directly influenced how the customer and guests were cared for. She’ll go into every nook and cranny. This is an exhilarating journey for all involved, and we want you to be inspired to discover your own Audacious and Legendary CX. Whether you’re already reaping the benefits of this paradigm, or you know you need to, this podcast will fire your imagination!

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Your Podcast Host
Maxine Shapiro 

 With an outrageous blend of humor and business savvy, Maxine transforms any meeting, conference or workshop into a playground of boldness, agility and forward-thinking ideas.
 
This is no death-by-PowerPoint affair. Using one of the most unique tools in business today – improv – she has created an international demand for her Collaborcate!™and  Inside the Box keynotes and workshops. She’s a vibrant speaker, training professional and coach whose acting and comedic background at the Second City Improv Lab merges seamlessly with 25 years in the business world/financial industry to provide a truly exceptional experience.
 
During her years hosting two financial radio shows and being a weekly financial commentator for NPR’s “Marketplace,” one of the most widely listened to business broadcasts in the country, she saw a need to update the way that companies communicate within the organization, to their clients, and with other businesses. She empowers people to discover and bring their passion to the workplace, because when the individual can dream big and be their best self, the entire workplace is transformed, which has results far beyond the client’s imagination.